2025 Regular Session • Florida Legislature
H0979: State Department Customer Service Standards
Legislative Summary
Requires state departments to employ callback queue system for customers who contact state departments by telephone.
Demographic Impact
Overall analysis of equity impact
90% Positive
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Bill History
2/24/2025
Filed
House of Representatives
3/2/2025
Referred to Government Operations Subcommittee
House of Representatives
3/2/2025
Referred to Information Technology Budget & Policy Subcommittee
House of Representatives
3/2/2025
Referred to State Affairs Committee
House of Representatives
3/2/2025
Now in Government Operations Subcommittee
House of Representatives
3/4/2025
1st Reading (Original Filed Version)
House of Representatives
5/3/2025
Indefinitely postponed and withdrawn from consideration
House of Representatives
Status Information
Current Status
Introduced(2/24/2025)
Chamber
House of Representatives
Sponsors
Democrat: 1
Primary Sponsor
Mitch Rosenwald
Democrat