2025 Regular Session • Florida Legislature
S1088: State Department Customer Service Standards
Legislative Summary
Requiring state departments to employ a callback queue system for customers who contact the departments by telephone, etc.
Demographic Impact
Overall analysis of equity impact
Neutral
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Bill History
2/24/2025
Filed
Senate
3/3/2025
Referred to Governmental Oversight and Accountability; Appropriations Committee on Agriculture, Environment, and General Government; Appropriations
Senate
3/4/2025
Introduced
Senate
3/27/2025
On Committee agenda-- Governmental Oversight and Accountability, 04/01/25, 1:30 pm, 110 Senate Building
Senate
4/1/2025
CS by Governmental Oversight and Accountability; YEAS 7 NAYS 0
Senate
4/2/2025
Pending reference review under Rule 4.7(2) - (Committee Substitute)
Senate
4/3/2025
Now in Appropriations Committee on Agriculture, Environment, and General Government
Senate
4/3/2025
CS by Governmental Oversight and Accountability read 1st time
Senate
Amendments
Senate Committee Amendment #108700
3/31/2025Not Adopted
Roll Call Votes
Senate Governmental Oversight and Accountability
4/1/2025
7
Yea
0
Nay
0
Not Voting
0
Absent
Result: PASSED
Status Information
Current Status
Introduced(2/24/2025)
Chamber
Senate
Committee
Appropriations Subcommittee on Agriculture, Environment, and General Government(Senate)
Sponsors
Democrat: 1
Primary Sponsor
Tina Polsky
Democrat